The ROGER Principle: First aid for the initial consultation

Below you will find advice: How do I approach those affected, how do I talk about it and how can I provide competent first aid? The Roger principle can be helpful here.

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R - React	Approach the person and assess what they need from you. Stay by the person's side and respect the confidentiality of the conversation.
O - Open and unbiased listening and communication	Really listen with the aim of understanding the person. Never make accusations (e.g. "Why are you only coming now?").
G - Give support and information	Respond sensitively and convey confidence. Emotional support. Offer information.
E - Encourage them to seek help	Find out what contact points and support are available. Arrange for the person to get help.
R - Reactivate resources	Praise and appreciation for the courage, the confidence shown and the resources identified during the conversation. Encouragement to use self-help strategies and to seek support from contacts in the personal environment.